CONTACT US
Thank you for visiting thegentlecraft. If you have a question about a product, order, payment, delivery, tracking, return, or refund, please contact our customer support team.
To help us respond efficiently, please include:
- Your order number, if applicable;
- The email address used to place the order;
- The product name or product URL;
- A clear description of your question or issue; and
- Clear photographs or videos if an item is damaged, defective, incorrect, or incomplete.
Customer Support
Customer Service Email:thegentlecraft@163.com；service@thegentlecraft.com
Website:https://www.thegentlecraft.com
We review customer messages during business days and will respond as soon as reasonably possible.
For urgent order-related matters, please clearly explain the issue in your message. We will review your request as soon as reasonably possible, but we cannot guarantee an immediate response.
COMPANY INFORMATION
If you have any questions, concerns, or requests or your data, please reach out:
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Brand: thegentlecraft
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Website: https://www.thegentlecraft.com
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Customer Service Email: thegentlecraft@163.com；service@thegentlecraft.com
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Store Operator: thegentlecraft is operated by Xincheng District Yunmei Knitwear Store, which is responsible for the operation of the online store, order processing, customer service, and related e‑commerce activities.
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Date of Establishment: February 10, 2023
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Business Registration Number: 92150102MAC6UYT80G
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Registered Business Address: No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China
Please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions.