Welcome to Thegentlecraft– made softly, made by hand.

      TERMS OF SERVICE

      Welcome to thegentlecraft. These Terms of Service govern your access to and use of our website, products, and services.

      By visiting https://www.thegentlecraft.com, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree to these terms, please do not use our website.

      Nothing in these Terms of Service limits any mandatory rights or protections available to you under applicable consumer law.

      Effective Date: April 25, 2026

      1. About These Terms

      These Terms of Service apply to all visits, purchases, and interactions involving our website.

      References to "thegentlecraft," "we," "us," and "our" refer to the store operated by Xincheng District Yunmei Knitwear Store.

      Please also review our Privacy Policy, Shipping Policy, and Returns, Refunds and Cancellation Policy, which provide additional information about your use of our website and services.

      2. Eligibility and Acceptable Use

      You must be at least the age of majority in your country or region of residence, or use the website with the permission and involvement of a parent or legal guardian.

      You agree not to use our website:

      • For unlawful, fraudulent, abusive, or misleading purposes;
      • To violate the rights of another person or organisation;
      • To introduce viruses, malicious code, or other harmful material;
      • To interfere with the operation or security of the website;
      • To collect information from the website through unauthorised automated methods; or
      • In any manner prohibited by applicable law.

      3. Products

      Our available products may include handcrafted decorations, garden and patio ornaments, decorative figurines, seasonal decorations, DIY craft kits, home accents, and related lifestyle accessories.

      Some products may be personalised, customised, or made to order where specifically stated on the applicable product page.

      Colours, textures, dimensions, materials, patterns, and finishes may vary slightly because of screen settings, photography, lighting, materials, handmade details, or reasonable manufacturing variations.

      Please review the applicable product description, photographs, dimensions, materials, available options, care instructions, and assembly information before placing an order.

      4. Product Information and Availability

      We make reasonable efforts to present product information accurately. However, product availability, colours, designs, dimensions, materials, and available options may change according to inventory and supplier availability.

      We may update, limit, or discontinue products where reasonably necessary. An offer is void where prohibited by law.

      If a product becomes unavailable after an order is placed, we may contact you to offer an alternative, provide an updated estimate, or cancel the affected product and issue an applicable refund.

      5. Prices and Payment

      Prices are shown in US dollars unless otherwise indicated. Shipping charges, taxes, and other applicable fees will be displayed before you submit your order.

      You agree to provide accurate and complete billing, payment, and contact information.

      Payments are processed by authorised third-party payment service providers. We do not store complete payment card numbers or security codes.

      6. Order Acceptance

      Submitting an order does not automatically mean that the order has been accepted. We may review, decline, limit, or cancel an order for legitimate reasons, including:

      • Product unavailability;
      • Incorrect product or pricing information;
      • Payment authorisation problems;
      • Suspected fraud or unauthorised activity;
      • Delivery restrictions;
      • Unusually large or duplicate orders; or
      • Orders that reasonably appear to be intended for unauthorised resale.

      If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

      7. Order Changes and Cancellations

      If you need to change or cancel an order, please contact our customer support team as soon as possible and include your order number and requested change.

      We cannot guarantee that an order can be changed or cancelled after processing, production, or shipment has started.

      Personalised, customised, or made-to-order products may enter production shortly after an order is confirmed. Please review all selected options carefully before submitting your order.

      8. Shipping and Delivery

      Available shipping destinations, shipping charges, processing times, and estimated transit times are explained in our Shipping Policy or displayed during checkout.

      Processing time and transit time are separate. Delivery estimates are not guarantees. Delays may occur because of customs clearance, severe weather, public holidays, carrier disruptions, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.

      An order containing multiple products may be shipped in separate packages.

      9. Returns, Refunds, and Product Issues

      Return eligibility, return timeframes, exclusions, return shipping responsibilities, and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

      Personalised, customised, made-to-order, final-sale, or other excluded products may not qualify for change-of-mind returns where clearly stated before purchase and where permitted by applicable law.

      If a product arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed order, please contact us promptly with your order number and relevant photographs or videos.

      Do not send any product back before receiving return authorisation and the correct return instructions from our customer support team.

      10. Customer Accounts

      If you create a customer account, you are responsible for keeping your login credentials confidential and for activity conducted through your account.

      Please contact us promptly if you believe that your account has been accessed or used without authorisation.

      We may restrict or suspend an account where reasonably necessary to prevent fraud, protect website security, or address a material violation of these Terms of Service.

      11. Intellectual Property

      Unless otherwise stated, website content, including text, images, logos, graphics, designs, and software, is owned by or licensed to us and is protected by applicable intellectual property laws.

      You may use our website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, scrape, sell, or republish website content without prior written permission, except where permitted by applicable law.

      12. Reviews, Feedback, and Submissions

      If you submit a review, photograph, video, suggestion, or other content, you confirm that:

      • You have the right to provide the content;
      • The content is accurate and lawful;
      • The content does not violate another person's rights; and
      • The content does not contain malicious code or misleading information.

      You retain ownership of your original content. By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and adapt that content as reasonably necessary to operate, improve, and promote our store, subject to applicable law.

      13. Third-Party Services and Links

      Our website may use or contain links to third-party services, including payment processors, shipping carriers, analytics providers, or other technology providers.

      Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party content or practices except where responsibility cannot be excluded under applicable law.

      14. Privacy

      Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. Please review it before using our website or placing an order.

      15. Errors and Website Changes

      Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

      We may correct errors and update information where reasonably necessary. If an error materially affects an order you have already placed, we will contact you and provide appropriate options, which may include confirming corrected information or cancelling the affected order for a refund.

      We may modify, suspend, or discontinue part of the website where reasonably necessary for maintenance, security, legal, or operational reasons.

      16. Disclaimer and Limitation of Liability

      To the fullest extent permitted by applicable law, our website is provided on an "as available" basis. We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.

      To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, or unforeseeable losses resulting from your use of the website or products.

      Nothing in these Terms of Service excludes or limits liability for fraud, fraudulent misrepresentation, personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

      17. Suspension and Termination

      You may stop using our website at any time.

      We may restrict, suspend, or terminate access where a user materially violates these Terms of Service, engages in fraudulent activity, or creates a security risk.

      Any provisions that are intended by their nature to continue after termination will remain in effect.

      18. Severability and Entire Agreement

      If any provision of these Terms of Service is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

      These Terms of Service, together with the policies referenced in them, form the agreement between you and us concerning your use of the website and services.

      19. Governing Law

      These Terms of Service are governed by the laws of the People's Republic of China.

      Nothing in this section prevents you from relying on mandatory consumer protections that apply in your country or region of residence.

      20. Changes to These Terms

      We may update these Terms of Service from time to time to reflect changes in our products, services, business practices, or legal obligations.

      Any revised version will be posted on this page. Changes will apply prospectively unless otherwise required by applicable law.

      21. CONTACT AND COMPANY INFORMATION

      • Brand: thegentlecraft

      • Website: https://www.thegentlecraft.com

      • Customer Service Email: thegentlecraft@163.com；service@thegentlecraft.com

      • Store Operator: thegentlecraft is operated by Xincheng District Yunmei Knitwear Store, which is responsible for the operation of the online store, order processing, customer service, and related e‑commerce activities.

        • Date of Establishment: February 10, 2023

        • Business Registration Number: 92150102MAC6UYT80G

      • Registered Business Address: No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China

      Please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions.