ABOUT Thegentlecraft
Welcome to thegentlecraft.
thegentlecraft offers decorative products and DIY craft accessories selected to help customers add personal and creative details to gardens, patios, balconies, porches, and indoor living spaces.
Our aim is to provide a straightforward shopping experience supported by clear product information, transparent delivery details, and accessible customer service.
Our Products
Depending on current availability, our collection may include:
- Garden and patio ornaments;
- Decorative figurines and display pieces;
- Seasonal decorations;
- DIY craft kits and creative accessories;
- Home accents and lifestyle accessories; and
- Other decorative products for everyday spaces.
Product availability, colours, designs, dimensions, materials, and available options may vary according to season, inventory, and supplier availability.
Our Approach
We aim to provide clear product information so that customers can make informed purchasing decisions.
Before placing an order, please review the applicable product description, photographs, dimensions, materials, available options, care instructions, and assembly information.
Colours, textures, dimensions, finishes, and appearance may vary slightly because of screen settings, photography, lighting, materials, handmade details, production methods, or reasonable manufacturing variations.
Some products may be personalised, customised, or made to order where specifically stated on the applicable product page.
Order Processing and Delivery
Available shipping destinations, shipping charges, processing times, and estimated delivery times are displayed during checkout or explained in our Shipping Policy.
Some DIY kits, personalised products, or made-to-order products may require additional processing time where stated on the applicable product page.
After an order has been dispatched, available tracking information will be sent to the email address provided with the order.
Customer Support
If you have a question about a product, order, payment, delivery, tracking, return, or refund, please contact our customer support team.When contacting us about an existing order, please include your order number and the email address used to place the order.
Customer Service Email: thegentlecraft@163.com；service@thegentlecraft.com
Website: https://www.thegentlecraft.com
COMPANY INFORMATION
If you have any questions, concerns, or requests or your data, please reach out:
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Brand: thegentlecraft
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Website: https://www.thegentlecraft.com
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Customer Service Email: thegentlecraft@163.com；service@thegentlecraft.com
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Store Operator: thegentlecraft is operated by Xincheng District Yunmei Knitwear Store, which is responsible for the operation of the online store, order processing, customer service, and related e‑commerce activities.
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Date of Establishment: February 10, 2023
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Business Registration Number: 92150102MAC6UYT80G
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Registered Business Address: No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China
Please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions.