SHIPPING POLICY
Effective Date: April 25, 2026
Thank you for choosing thegentlecraft. This policy explains where we ship, shipping costs, and delivery timeframes. For returns, refunds, and exchanges, please refer to our separate Returns & Refunds Policy.
1. WHERE WE SHIP
Currently, thegentlecraft ships to:
-
United States
-
Canada
-
Mexico
If your delivery address is outside these countries, you will not be able to complete your order. All orders are fulfilled from our warehouse in the United States.
2. SHIPPING RATES & ESTIMATED TOTAL DELIVERY TIME
| Destination | Transit Time (business days) | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|---|
| United States | 7–20 | Orders ≥ US$50 | US$7.00 (below US$50) |
| Canada | 10–30 | Orders ≥ US$50 | US$8.00 (below US$50) |
| Mexico | 20–30 | Orders ≥ US$50 | US$12.00 (below US$50) |
All fees are in USD and shown at checkout.
Total estimated delivery time = Processing time (2–7 business days) + Transit time.
Thus, approximate total delivery times are:
| Destination | Total Estimated Time (including processing) |
|---|---|
| United States | 9–27 business days |
| Canada | 12–37 business days |
| Mexico | 22–37 business days |
Processing may take longer during peak seasons, public holidays, or for made‑to‑order items. We will notify you if an item is delayed or unavailable.
3. TRACKING & CUSTOMS
After dispatch, you will receive a shipping confirmation with tracking number(s). Tracking may take a few days to update.
For orders to Canada or Mexico, customs duties, import taxes, and brokerage fees are the customer’s responsibility unless stated otherwise at checkout. We cannot declare a lower value or mark orders as gifts.
4. INCORRECT ADDRESSES, REFUSED, OR UNDELIVERABLE PACKAGES
Customers are responsible for providing accurate delivery addresses. If you notice an error, contact us immediately. We cannot guarantee address changes after processing or dispatch.
If a package is refused, unclaimed, or undeliverable due to an incorrect address, failure to pay customs fees, failure to collect after multiple delivery attempts, or other customer‑attributable reasons:
-
Any return shipping, customs, and handling costs will be deducted from any eligible refund.
-
If you request re‑delivery to a corrected address, you will be responsible for the additional shipping costs.
-
Refund eligibility will be assessed after the returned package is inspected.
5. LOST OR DELAYED PACKAGES
If tracking shows no update for an extended period, or if a package marked “delivered” cannot be found, please:
-
check the delivery location and surrounding area,
-
ask household members/neighbours,
-
contact the carrier, and
-
contact us at service@thegentlecraft.com with your order number if further help is needed.
We will initiate an investigation, which may require additional time and your cooperation.
6. CONTACT AND COMPANY INFORMATION
-
Brand: thegentlecraft
-
Website: https://www.thegentlecraft.com
-
Customer Service Emails: thegentlecraft@163.com; service@thegentlecraft.com
-
Store Operator: thegentlecraft is operated by Xincheng District Yunmei Knitwear Store, which is responsible for the operation of the online store, order processing, customer service, and related e‑commerce activities.
-
Date of Establishment: February 10, 2023
-
Business Registration Number: 92150102MAC6UYT80G
-
Registered Business Address: No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China
Please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions.
We hope your thegentlecraft order arrives safely. If you have any shipping-related questions, we’re here to help.