Welcome to Thegentlecraft– made softly, made by hand.

      PAYMENT POLICY

      Effective Date: August 2, 2026

      Thank you for shopping with Thegentlecraft. This Payment Policy describes how payments are handled when you submit an order at https://thegentlecraft.com. It should be read together with our Terms of Service, Shipping Policy, Returns and Cancellation Policy, Refund Policy, Privacy Policy, FAQ, and Contact Us page.

      This Payment Policy is issued by Xincheng District Yunmei Knitwear Store, the legal entity that operates the Thegentlecraft brand and the website https://thegentlecraft.com.

      1. Payment Options We Accept

      We rely on Oceanpayment(Direct) as our payment service provider. During checkout, the methods that may be offered include Visa, Mastercard, American Express, Discover, and any other choices made available through Oceanpayment(Direct) at that time.

      The exact options shown to you depend on your billing country or region, shipping destination, currency, card type, device, and Oceanpayment(Direct)’s availability. Only the payment methods displayed at checkout may be used for that order. We do not accept payment methods that are not shown at checkout.

      2. How Payments Are Processed and Related Costs

      Payments are handled securely by Oceanpayment(Direct). According to our payment settings, Oceanpayment(Direct) applies a 2% transaction fee, and card processing rates are determined by Oceanpayment(Direct).

      These are processing costs connected with our use of Oceanpayment(Direct). Unless a separate fee is clearly shown at checkout before you confirm payment, these processing costs are not added as an extra charge to your order total.

      All prices are displayed in United States dollars (USD) unless otherwise stated. Shipping fees, taxes, duties, and any other applicable charges will be shown at checkout where available. International orders may also be subject to customs duties, import taxes, brokerage fees, or other destination charges. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient. Please see our Shipping Policy for more information.

      3. Currency Conversion and Bank-Imposed Fees

      If your card or payment account is in a different currency, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. Thegentlecraft does not control these charges and cannot refund them. The final amount charged to you may vary based on your payment provider’s exchange rate and fees.

      4. Approval and Billing

      When you place an order, you authorise Oceanpayment(Direct) to charge your selected payment method for the order total shown at checkout. Depending on the payment method and provider, payment may be captured immediately or after order review.

      Submitting an order does not automatically mean that the order has been accepted. We may review, limit, or cancel an order for legitimate reasons, including:

      • product unavailability;

      • pricing, description, or availability errors;

      • payment or authorisation problems;

      • suspected fraud or unauthorised activity;

      • delivery restrictions;

      • unusually large or duplicate orders; or

      • orders that appear to be intended for unauthorised resale.

      If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

      5. Protecting Your Payment Data

      We take payment security seriously. Payment card details are processed by Oceanpayment(Direct) and its payment partners. We generally do not store complete payment-card numbers or card security codes.

      We may receive limited payment-related information, such as payment status, transaction ID, payment method, and the last few digits of your card, so that we can manage your order, provide customer support, prevent fraud, and process refunds. Please see our Privacy Policy for more information about how we collect, use, and protect your personal information.

      6. Unsuccessful, Rejected, or Awaiting Payments

      If your payment is declined, fails, remains pending, or requires additional verification, your order may not be processed until the issue is resolved. You may need to retry payment, use another payment method, or contact your bank or payment provider.

      If you believe a payment was taken but your order was not confirmed, please contact us with your order number and the email address used to place the order. We will check the payment status with Oceanpayment(Direct) and help as quickly as possible.

      7. Modifying or Cancelling Orders

      If you need to change or cancel your order, please contact our customer service team as soon as possible at service@thegentlecraft.com, and include your order number.

      We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that changes or cancellations can be made. If cancellation is approved before processing, production, or shipment has started, we will normally refund the eligible amount to your original payment method.

      Please also see our Returns and Cancellation Policy for more information.

      8. Refunds

      Approved refunds are processed under our Refund Policy and will normally be issued to your original payment method.

      Approved refunds will normally be issued within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

      Original shipping fees are refundable only if the return is due to our error, such as a wrong, damaged, defective, or incomplete item, or where otherwise required by law. For change-of-mind returns, original shipping costs are non-refundable. Customs duties, import taxes, brokerage fees, or other charges imposed by government authorities, carriers, or third parties are not refundable by Thegentlecraft.

      Please see our Refund Policy for full details on refund eligibility, amount, method, and timing.

      9. Contested Payments and Chargeback Claims

      If you have a problem with a payment or order, please contact us first so we can try to resolve it quickly. We are happy to help with order status, refunds, returns, or payment questions.

      If you initiate a chargeback or payment dispute, we may need to provide relevant order and payment information to Oceanpayment(Direct), the bank, or the payment provider as part of the dispute process.

      10. Updates to This Policy

      We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or legal requirements. The revised version will be posted on this page with a new effective date. Changes will apply prospectively unless otherwise required by law.

      11. How to Reach Us and Business Details

      If you have any questions about payments, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.

      Customer Service Email:
      service@thegentlecraft.com

      Store Website:
      thegentlecraft.com

      Customer Service Hours:
      Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
      If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.

      Brand:
      Thegentlecraft

      Store Operator / Legal Entity:
      Xincheng District Yunmei Knitwear Store

      Unified Social Credit Code:
      92150102MAC6UYT80G

      Registered Address:
      No. 18, South Square, Tongda Mall, Chezhan East Street, Xilin North Road Street, Xincheng District, Hohhot City, Inner Mongolia Autonomous Region, China
      Postal Code: 010050

      Current Return Warehouse Address:
      Attn: Returns Dept / Ticket 90-RVT-5
      Warehouse: Green Mountain Reverse Logistics – Bay 9
      3774 Birchwood Shores
      Burlington, VT 05401-3926
      United States

      For return-related issues, please do not send returns to our registered business address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.

      Thegentlecraft is operated by Xincheng District Yunmei Knitwear Store, which is responsible for the operation of the online store https://thegentlecraft.com, order processing, customer service, and related ecommerce activities.